Privacy Policy

TrackNest (“TrackNest”, “we”, “us”) makes the TrackNest app for iOS and Android and runs the website at tracknest.app. This policy explains what information we handle when you use them, why, and the choices you have.

It should be read together with our Terms of Service. If you have a question or request, contact us at support@tracknest.app.

Account information

You sign in with Apple, Google or your email address through our authentication provider, which holds your email address, name and sign-in details. Our own database identifies you by an internal account ID and does not store your email address or name.

Profile details you choose to add

A profile photo, gender, date of birth, phone number, your default currency and the day your financial month starts. All of these are optional.

Financial information you add

• Transactions: amount, currency, date, merchant, category, notes and any receipt photos you attach.
• Accounts: bank or wallet, account type, balances and limits, and the last digits of cards or accounts so messages can be matched to them.
• Budgets, category rules, recurring payments, and gold and investment holdings.
• Files you import. They are deleted from storage once an import completes.

We never ask for your banking password, full card number or one-time passcodes, and TrackNest does not sign in to or connect directly to your bank.

Bank messages, if you turn on automatic logging

• Android: with your permission, TrackNest receives new text messages as they arrive. It does not read your existing inbox. On your device it keeps only messages that mention a currency or banking keyword; the full text and sender of those messages is sent to our servers to detect transactions.
• iPhone: TrackNest cannot read your messages. If you set up a Shortcuts automation, it forwards the text of messages that match the rule you choose.

Messages that aren’t transactions, such as promotions or one-time passcodes, are discarded rather than saved. For messages that are transactions, we keep the original text with the transaction so you can review and correct it.

Device and usage information

When you sign in we record your device type, model and name, operating system and app version, a device identifier, language and region, your IP address, a push notification token, and app settings such as theme and app lock. Our servers also log requests, without your IP address, to keep the service reliable.

We collect limited, pseudonymous product analytics, such as screens viewed, onboarding progress and feature use, linked to your internal account ID. Analytics never include transaction amounts, merchant names, message text, account or card numbers, or your contact details. We do not use advertising identifiers, cross-app tracking or session replay.

Subscription information

If you subscribe to TrackNest Pro, Apple or Google processes the payment. Our subscription management provider shares your plan, status, trial, renewal and price details with us, linked to your internal account ID. We never receive your payment card details. If a TrackNest charge shows up in your transactions, we may label it as your Pro payment.

Support and feedback

Messages you send us. If you report a problem with a transaction, a copy of that transaction, including its original message, is attached to the report.

• To provide TrackNest: detect and categorize transactions, calculate balances, budgets and insights, and sync your data across devices.
• To send notifications you can control, such as budget alerts and payment reminders, plus important account and subscription notices, like a reminder before a free trial ends.
• To manage subscriptions and unlock the features you have access to.
• To keep TrackNest secure, prevent abuse and fix problems.
• To understand which features are useful and improve the app.
• To respond to you and to meet legal obligations.

We do not sell your information, and we do not use it for advertising.

When a bank message doesn’t match a format TrackNest already knows, its text may be sent to a third-party AI service provider to extract details such as the amount and merchant. Merchant names may also be sent to suggest a category.

We do not include your name, email address or account ID in these requests. The results are suggestions: you can edit any transaction or category at any time.

To recognize messages faster and categorize merchants more accurately for everyone, TrackNest keeps records that are not linked to any account:

• Message formats: the structure of a bank’s messages, including one sample message text for each format.
• Merchant categories: which category a merchant name usually belongs to, based on choices made across users.

Because these records aren’t tied to an account, they stay in place when an account is deleted. Contact us if you believe a record contains information about you and we will review and remove it.

We share information only with service providers that help us run TrackNest, and only what they need to provide their service:

• Account sign-in and authentication.
• Cloud hosting and databases.
• File storage for photos and imports.
• Push notification delivery, including Apple and Google.
• Product analytics.
• Subscription management, and payments through Apple and Google.
• AI service providers, as described above.

The services we use for gold prices and currency exchange rates do not receive any information about you.

We may also disclose information if the law requires it, to protect the rights and safety of our users or TrackNest, or as part of a merger, acquisition or sale of assets, in which case this policy continues to apply to your information.

We keep your information for as long as your account is active.

Deactivating your account

Deactivation signs you out and pauses your account, but keeps your data.

Deleting your account

You can delete your account from the app’s account settings. This deletes your account with our authentication provider and removes your data from our database, including transactions, accounts, budgets, rules, devices and settings. Some information remains:

• Subscription and billing event records, kept for accounting, refund and fraud-prevention purposes.
• The unlinked message formats and merchant categories described above.
• Analytics events linked to your former internal account ID, and counters we use to limit AI usage.
• Receipt and profile photos, and files from imports that didn’t finish, may remain in storage. Email support@tracknest.app after deleting your account and we will remove them.
• Backups, which are overwritten over time.

Deleting your account does not cancel a TrackNest Pro subscription. Cancel it in your App Store or Google Play account settings.

Data is encrypted in transit between the app and our servers. Sign-in tokens are kept in your device’s secure storage, the keys used to forward bank messages are stored on our servers only in hashed form, and you can protect the app with Face ID, fingerprint or your device passcode.

No service can guarantee complete security. Please keep your device and sign-in methods secure, and tell us at support@tracknest.app if you notice anything suspicious.

• View and correct your information directly in the app.
• Get a copy of your information: export your transactions from the app with TrackNest Pro, or email us and we will send it to you.
• Delete your account from the app at any time.
• Turn off SMS access, notifications or photo access in your device settings, and choose which notifications you get in the app.

Depending on where you live, including under Egypt’s Personal Data Protection Law (Law No. 151 of 2020) and the EU General Data Protection Regulation, you may also have the right to request a copy of your information, object to or restrict certain processing, or withdraw consent. Email support@tracknest.app and we will respond within 30 days.

TrackNest is built for users in Egypt, but our service providers may process information in other countries, including the European Union and the United States. When they do, we rely on their contractual and security commitments to protect it.

TrackNest is for people aged 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor has created an account, contact us and we will delete it.

We may update this policy as TrackNest changes. We will change the date at the top of this page, and if the changes are significant we will let you know in the app before they take effect.

For privacy questions or requests, email support@tracknest.app. You can also reach us from the contact option in the TrackNest app.